Effective Date: May 14, 2026
Last Updated: May 14, 2026
1. Our Uptime Commitment
Ameritechwebs Hosting guarantees 99.99% network and server uptime for all shared hosting plans. This means your site should be online and accessible for at least 99.99% of every calendar month.
What does 99.99% mean in practical terms? In a typical 30-day month (43,200 minutes), that allows for no more than 4.32 minutes of downtime.
2. What's Covered
This SLA covers:
- Web server availability (your site serves HTTP/HTTPS requests)
- cPanel access
- FTP/SFTP access
- MySQL database availability
- Email server (POP3, IMAP, SMTP) availability
3. What's NOT Covered
The following are excluded from SLA calculations:
- Scheduled maintenance — announced at least 48 hours in advance
- Issues caused by your code — application bugs, infinite loops, exhausted resources
- DDoS attacks targeting your specific account — we'll work to mitigate but they don't count against SLA
- Force majeure — natural disasters, war, government action
- Third-party failures — outages at upstream providers (datacenter, CDN, DNS registrar)
- Customer-caused issues — wrong DNS, expired domain, blocked IPs
- Account suspensions — due to AUP violations or non-payment
4. Service Credits
If we fail to meet our 99.99% uptime guarantee in a given month, you may request a service credit:
| Monthly Uptime |
Service Credit |
| 99.99% – 100% |
No credit (SLA met) |
| 99.50% – 99.98% |
10% of monthly fee |
| 99.00% – 99.49% |
25% of monthly fee |
| 95.00% – 98.99% |
50% of monthly fee |
| Below 95.00% |
100% of monthly fee |
4.1 How to Claim a Credit
To request a service credit:
- Email sla@ameritechwebs.com within 30 days of the affected month
- Include your account name and the date(s) of the outage
- Include any monitoring data you have (e.g., Pingdom, UptimeRobot)
- We verify the claim against our monitoring logs within 5 business days
- Approved credits are applied to your next invoice
4.2 Maximum Credit
The maximum credit in any month is 100% of that month's hosting fee. Credits cannot be converted to cash refunds and do not roll over month to month if unused.
5. Our Infrastructure
To maintain our uptime commitment, we operate:
- Tier IV datacenter in Houston, Texas with redundant power, cooling, and network
- RAID-10 NVMe SSD arrays for redundancy and performance
- Multiple uplink providers to prevent single-point-of-failure
- 24/7 monitoring with automated alerting
- On-call engineering with maximum 15-minute response time for critical issues
- Daily off-site backups to a separate geographic region
6. Maintenance Windows
Planned maintenance is scheduled during off-peak hours, typically:
- Routine maintenance: Sundays between 2:00 AM and 6:00 AM Central Time
- Emergency maintenance: When required to prevent or fix critical security/performance issues
We announce planned maintenance at least 48 hours in advance via email and status page.
7. Status Page
Real-time service status is available at status.ameritechwebs.com (coming soon). You can subscribe to incident notifications via email or SMS.
8. Response Times
Our commitment to support response times:
| Severity |
Response Time |
Examples |
| Critical (site down) |
15 minutes |
Server offline, complete outage |
| High |
1 hour |
Major feature broken, slow performance |
| Medium |
4 hours |
Minor bug, single feature issue |
| Low |
24 hours |
Questions, feature requests |
9. Changes to This SLA
We may update this SLA from time to time. Any changes that reduce the level of service will be announced 60 days in advance.
10. Contact
Ameritechwebs Hosting is a division of Medios Corporativos.